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Servicing Your Rolex

The Servicing Process

Every Official Rolex Jeweler and Rolex affiliate is authorized to receive your Rolex watch for servicing. Upon receiving your watch, a member of staff notes any requests you may have. The watch is then sent to a watchmaker.

ASSESSMENT OF THE WATCH

Your watch is carefully examined by a watchmaker, who draws up an estimate of the work to be done. Once the estimate is approved, the servicing begins.

rolex watch being assessed by man with monocle viewer
PREPARATION FOR SERVICING

The movement, still fitted with its dial and hands, is removed from the case – from which the bracelet has already been detached. The movement, case and bracelet will follow separate paths during servicing before being reassembled at the end of the process.

rolex watch being prepared for servicing
DISMANTLING OF THE MOVEMENT

The movement is entirely dismantled, and all the parts are carefully examined. Those that no longer meet Rolex requirements are systematically replaced.

rolex watch having movement disassembeled
rolex watch having movement component cleaned
CLEANING OF THE COMPONENTS

Each component is cleaned in an ultrasonic bath to remove all traces of impurities.

rolex watch having movement component lubricated

ASSEMBLY AND LUBRICATION OF THE MOVEMENT

The cleaned components are dried, after which the movement is entirely reassembled and lubricated. The watchmaker makes the first adjustments to the precision of the movement according to the brand’s accuracy criteria.

rolex watch having case refinished
REFINISHING OF THE CASE AND BRACELET

The case is completely disassembled and the middle case, bezel, case back and bracelet are re-polished or satin-finished according to their original finish. These delicate operations require great care and dexterity.

ASSEMBLY OF THE CASE

After being cleaned and refinished, the case parts are reassembled, and the seals replaced. The case is tested for waterproofness.

Rolex Watch Being Resealed
CASING OF THE MOVEMENT

The movement – to which the dial and hands have been refitted – is put back into the case once the watchmaker has performed rigorous technical and aesthetic checks of all these elements.

rolex watch being reassembeled
rolex watch being tested for precision
PRECISION TEST

After casing the movement, the watchmaker measures its chronometric precision once again and makes any final adjustments necessary for it to meet Rolex requirements. The case back is then screwed down, and your watch undergoes another Rolex-specific test lasting at least 24 hours to verify the performance of the movement over time.

rolex watch being tested for waterproofness

Waterproofness Test

Your watch is pressure-tested in water to check that it is watertight, and thereafter the bracelet is refitted to the case.

rolex watch final inspection during servicing
FINAL CONTROL

Your timepiece is now ready for a final control in which the watchmaker ensures the watch is functioning perfectly and that its aesthetic appearance is impeccable.

Returning the Watch

At the end of the service procedure, your watch is returned to you in a protective pouch and accompanied by an international two-year service guarantee covering replacement parts and labor.

rolex watch returning to customer
First Class Service

Rolex is committed to offering you first-class after-sales service. Thanks to the exacting standards and expertise of our watchmakers, your Rolex watch can continue to perform its functions over time with outstanding reliability and exceptional beauty.

rolex facility with technicians servicing watches
rolex watch on a mans wrist