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Visit our showrooms Monday-Friday 10am-6pm & Saturday 10am-5pm

Frequently Asked Questions

Here are some of the most common questions we receive regarding online ordering, visiting our showrooms, jewelry and watch repair, appraisals, selling jewelry, and more.

If you still have questions, not a problem! Just call 651.698.6321 or contact us with this form, and we’ll get right back to you. Or, stop by one of our Twin Cities showrooms and chat with one of our friendly, no-pressure sales associates.

How does looking for an engagement ring work at R.F. Moeller?
Congratulations! We love celebrating love. 

You are welcome to peruse our expansive collection of engagement rings online. When you’re ready, stop into either of our showrooms at your convenience or make an appointment to meet with one of our diamond experts.

Do you have an idea for your ideal engagement ring style? We’ll walk you through our options to see if there’s a match! Not exactly sure what you want? No problem — we can work together to help you find your dream ring.

Along the way, our experts will also walk you through our Diamond Presentation so you can feel informed and confident about your diamond selection. 

From there, it’s time to select a center diamond or gemstone. You’re welcome to pick out a ring from our case, personalize a ring by swapping out the metal color, or talk through ideas for a completely custom designed engagement ring.

Does R.F. Moeller handle jewelry and watch repairs?
Yes! We have two watchmakers and six goldsmiths in-house who can repair almost every watch or piece of jewelry. Because these expert members of our team are in-house, we can do most repairs on site, giving you extra peace of mind and allowing us to get your precious jewelry or watch back to you quickly.

How much does it cost to size a ring? How long does it take?
There are a few factors that determine individual ring sizing cost, including:

  • the type of metal
  • whether the ring is being sized up or down
  • if there are any repairs needed due to the sizing. 

Bring your ring into our store or make an appointment for a free consultation. You will receive a quote before we start any work on your ring so you know what to expect. Most ring sizing is completed in 5-7 days.

Do you offer financing?
Yes! We offer both 6-month and 12-month, special financing through Wells Fargo.

Does R.F. Moeller change watch batteries?

Yes! We can change watch batteries while you wait.

Do you do appraisals?
Yes! We have a dedicated Certified Gemologist Appraiser on staff who most commonly performs insurance replacement appraisals and fair market appraisals.  

When will I receive my online order?
Orders placed Monday through Thursday before 11:00 AM CST will be shipped the same day. Orders placed after 11:00 AM CST Thursday through Sunday will be shipped Monday. If a ring needs to be sized, this will add 3-5 days.

Do you offer gift wrapping?
Yes, we do offer complimentary gift wrapping. We are also happy to include a handwritten note on your behalf. Let us know what to include in the order instructions.

If I order online, can I pick up at a store instead of having my order shipped to me?
Absolutely! You have the option to select a store location for pick up during checkout.

Are all of your jewelry items in stock?
If an item is listed as in stock on our website, it is almost certainly available. Every in stock item on our website is also available in our brick-and-mortar stores, so there is a very small chance that an item sells in one of our stores and isn’t removed from the website immediately. In the unlikely event that this occurs, we will notify you within the next business day and you will be refunded.

Do you offer a warranty?

Yes! We offer a free lifetime warranty for your engagement ring and wedding bands, including free ring sizing. 

The majority of our watches come with a 3-5 year factory warranty. 

Do you offer lab grown diamonds?
At R.F. Moeller, we exclusively offer natural diamonds. One of the most important reasons is because natural diamonds do so much good for the world!

You can learn about the good diamonds do for conservation, advancement of women and girls, and sustaining infrastructure in places like Botswana here [LINK to new DIAMONDS DO GOOD page].

Can you set my family diamond into a ring?
Absolutely! We love helping people continue the legacy of a family piece of jewelry by resetting a diamond into a new setting or refurbishing a cherished ring.

Didn't find your answer here? Contact us!

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