Returns & Exchanges
Jewelry Return Policy
If, for any reason, you decide not to keep the jewelry you purchased at R.F. Moeller Jeweler, you may return it to the location from which it was purchased within thirty (30) days from the date of purchase and receive a full refund or store credit.
In the case of a refund, if the purchase was made by credit card, your account will be credited at the time of the return. If the purchase was made by cash or check, we will mail a check to you for the full amount of the purchase price within thirty (30) days.
Any items to be returned must be new and unworn, with the exception of any items purchased from our antique and estate jewelry collection, which must be in the same condition as they were when they were purchased.
Any items purchased with special packaging or documents (e.g. watch boxes, warranty, DQD, GIA certificate, etc.) must have the special packaging and/or documents upon its return. Any item to be returned without the packaging and/or documents may be ineligible for return or exchange, or you may be charged a fee to replace the missing or damaged packaging and/or special documents.
Mechanical watches have an original 2 year warranty covering the movement. If an issue arises within that time your watch will need to go back to the factory for service. R.F. Moeller jeweler gives you an additional 1 year warranty on the movement at no charge.
Quartz watches purchased at R. F. Moeller receive complimentary cell changes for as long as you own your watch! All quartz watches have an original 2 year warranty covering the movement. If an issue arises within that time your watch will need to go back to the factory for service. R.F. Moeller Jeweler gives you an additional 1 year warranty on the movement at no charge.
Your new watch comes with a 30 day return or exchange provided that the watch is unworn, unsized with original protective stickers attached and all original packaging and paperwork. The warranty must not have been activated or filled out.
Trade In & Trade Up Policy
If you wish to trade in and trade up a loose diamond or pair of stud earrings that you purchased from R.F. Moeller Jeweler, upon confirmation that the diamond or diamonds are not damaged, presentation and verification of all original paperwork the purchaser of record will receive 100% of the purchase price of the diamond(s) in trade value or store credit on their account.